Refund & Cancellation Policy
If your report is not delivered or has a material technical defect, contact us so we can resolve it under this policy.
1. One-time customized digital product
The AI-ssistant Decision Report is a one-time purchase for one agreed assessment scope, not a subscription. Before checkout, you receive a free preview and can decide not to continue. After payment confirmation, AI-ssistant begins preparing personalized digital content from your submitted evidence.
2. Immediate delivery and cancellation
At checkout you are asked to expressly request immediate generation and acknowledge that a cancellation or withdrawal right may end once digital delivery begins, where applicable law permits. There is no recurring plan to cancel. You can leave before payment or cancel the hosted checkout without charge.
3. When a remedy or refund is available
Please contact us within 14 days of purchase if: payment was confirmed but the report was not delivered; the report or PDF is corrupted or cannot be accessed; a verified duplicate or incorrect charge occurred; or the report has a material technical defect that prevents it from analyzing the submitted process. We will first try to restore access, correct the defect or regenerate the report. If we cannot provide a conforming report within a reasonable period, we will approve a full or appropriate partial refund.
4. What is normally not refundable
To the extent permitted by law, refunds are not normally provided for a change of mind after personalized generation begins; disagreement with a recommendation or score; results limited by incomplete, inaccurate or unsuitable customer inputs; failure to download during the stated access period; or requests made after the 14-day support window. This does not limit mandatory consumer rights or remedies for digital content that is not supplied as agreed.
5. How to request help
Email contact@ai-ssistant.store from the purchase email address. Include the order number or report reference, the purchase date and a short description or screenshot of the problem. Do not send the private report link or sensitive process information by email.
6. Processing the refund
Lemon Squeezy is the merchant of record and processes approved refunds to the original payment method. Refunds may take up to 10 days to appear, depending on the bank or payment method. Lemon Squeezy or a payment provider may also issue a refund when required by its rules, chargeback-prevention obligations or applicable law.
7. Charge disputes
Please contact us before opening a chargeback so we can investigate delivery, correct a technical problem or process an eligible refund promptly. Nothing in this policy prevents you from using rights available through your bank, payment provider or applicable consumer law.