Refund & Cancellation Policy
This draft is tailored to a one-time digital report and must be reviewed against the final payment-provider agreement and applicable consumer law before launch.
One-time digital report
The initial Process Transformation Report is a one-time digital purchase rather than a subscription. The full report generation begins after payment confirmation.
Before payment
The product provides a limited readiness preview before checkout. If the submitted process description does not meet the minimum readiness threshold, checkout is blocked rather than accepting payment for a report that is unlikely to be useful.
Generation failure
If payment succeeds but AI-ssistant cannot generate or deliver the purchased report after reasonable retry/recovery attempts, the customer should be eligible for either successful regeneration or a refund, subject to the final merchant/payment-provider process.
Duplicate or incorrect charges
Verified duplicate charges or payment-processing errors should be corrected or refunded. The system is designed to reuse an existing pending checkout and process payment webhooks idempotently to reduce duplicate-charge risk.
Quality concerns
If the report is materially defective—for example, corrupted, inaccessible, or clearly fails to analyze the submitted process—customers should contact support within the final policy period to request review. The final policy must define whether remediation, regeneration or refund applies.
Change of mind
Because the paid report is generated immediately as customized digital content, change-of-mind rights may differ by country. The final policy must reflect mandatory consumer rights in the jurisdictions where AI-ssistant is sold.
Contact
For payment, report-quality or refund questions, contact contact@ai-ssistant.store and include your report reference without sharing the private report link.